Technical Access Questions

I cannot login to my online account. What should I do?

If you are unable to register, likely causes are:

  • You're not the primary owner of the policy.
  • We have an incorrect Social Security number on file.
  • We have an incorrect birth date on our system.

Consult our Customer Care representatives toll free at 800-999-1030 Monday through Friday from 7 AM to 7 PM CDT (annuity, life and group) and 7 AM to 8 PM CDT (auto and property).

For other issues and non-emergency requests, e-mail us. Include as much information as possible, including the page where you encountered the problem and any error messages. Or, call toll free 800-999-1030.

I receive a message indicating I have encountered an error when I try to access my account. What should I do?

This message indicates technical problems on our system. We recommend that you try to access your account one more time. If you continue to get the error, call our Customer Care Center representatives toll free at 800-999-1030 during our business hours or e-mail us so we can investigate the problem and notify you when the system is available.

Why is your toll-free number busy or unavailable?

While we try to have service representatives available to answer your call, high-traffic periods can sometimes create a longer wait time or even result in a busy or unavailable line. Please realize that we answer calls in the order received. If you experience a delay, please try again later or submit your request via e-mail.

© 2017 Horace Mann Educators Corporation

CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.